WEDDING & FORMAL EVENT GARMENTS ALTERATIONS
Our dear brides, and other bridal party patrons! Though Zoya Designs is not an exclusive bridal alterations atelier, we are happy to provide all the services bridal to our clientele. We have a solid expertise and experience in this service and we always look forward to this wonderful season of gowns, veils, sashes, suits and tuxes! Here is some information that might be useful, including turnaround times, price list and other tips to make the process easy and enjoyable:
TURNAROUND TIMES: Our peak season is between March and November.
During the peak season: Bridal gowns take 10+ weeks from first appointment to pick-up. Bridesmaid/Formal/Casual take 6+ weeks.
During the peak season, we book up with appointments very quickly, so from the moment you call to schedule an appointment, you can expect to come in for your first fittinng 2-4 weeks from the call.
During off-peak season: Bridal gowns take 6+ weeks; Bridesmaid/Formal/Casual take 3+ weeks.
For our custom made bridal gown process, please refer to our CUSTOM DESIGN page.
PRICE ESTIMATE CONSULTATIONS: We provide a very transparent and comprehensive price list online for most procedures done on garments. In addition, if the price list is not helpful, you can email an image of your garment to Zoya@zoyadesigns.com and brief description of where it doesn't fit, and we will get back to you with some ranges for the prices for those procedures. While we do our best to reserve the limited appointments available for clients who are ready to start the process with us, we also offer consultations in the store for a fee of $35, which is waived if you decide to employ our services on that day.
WHEN TO SCHEDULE: You can schedule your appointments as far in advance as you wish. For best results, you should not fluctuate in the weight/size before the wedding starting the time of your first appointment. If you are planning to gain/loose/shape up, and think you will change in size, please book an appointment as close to your event as typical turnaround times will allow. Our online booking system is the best way to reserve an appointment at your convenience.
WHAT TO BRING: Once the appointment is scheduled, you should receive a confirmation and a reminder closer to the date of your appointment from our Appointy scheduling system. For all of your appointments, please bring your shoes (or same size heel - very important for marking the hem properly), and any shape-wear/undergarments you are planning to wear with your gown.
REFUND POLICY: At Zoya Designs' team discretion, we provide full refund on canceled orders minus $35 consultation fee for a bridal/1 hour appointment or minus $20 for a non-bridal/30 min appointment. Refund will be provided in the original form of payment. If the work already has been completed to the prior agreement, refund will not be provided (we typically start on the garments the week before your next appointment).
PLEASE NOTE: We understand that there are all kinds of circumstances, so we would like to offer a 20% DISCOUNT ON RE-ALTERATIONS DUE TO weight loss/gain, change of shoes (heel size), and change of mind on previously agreed procedure. If none of the following happened and the gown needs additional work on the seams for which you were previously charged, Zoya Designs will be happy to adjust them free of charge.